The Lloyds bank Lesson: Why Words Matter Under Pressure

Lloyds Bank has been making headlines. And not in the way any communications team wants. At the time of writing, no statement has been issued beyond stating they do not comment on "individual customer accounts." And that silence? It’s not neutral. I’ve been watching the backlash unfold - account closures, threats to switch, brand damage … Continue reading The Lloyds bank Lesson: Why Words Matter Under Pressure

When Silence Becomes the Story: Lessons from Jamaica’s Crisis Response

Crisis communication isn’t what most people think it is. It’s not press statements.It’s not carefully worded updates after things have already escalated. It’s what happens while people are still trying to make sense of reality. I’ve been watching Jamaica’s response to Hurricane Melissa - and what stands out isn’t just the policy failures or the … Continue reading When Silence Becomes the Story: Lessons from Jamaica’s Crisis Response

Brand Trust in the Age of Exposure: Why Authenticity Wins

The Rules Have ChangedA planeload of iPhones reroutes to dodge tariffs. UK airlines shift logistics to keep up. Politicians dismiss overseas workers as "unskilled" or "peasants."Meanwhile, on TikTok, Chinese manufacturers are live-streaming handbag autopsies — exposing how a $38,000 Hermès bag actually costs a little over $1,000 to make. On the high street? Greggs x … Continue reading Brand Trust in the Age of Exposure: Why Authenticity Wins

Online Course: DIY PR get media coverage for your business in 30 days.

Do It Yourself (DIY) public relations: how to secure media coverage for your business in 30 days whilst increasing your credibility and sales. As a PR professional with well over a decade of experience, I know that getting your business or product featured in a major newspaper, magazine, publication or website is a great achievement … Continue reading Online Course: DIY PR get media coverage for your business in 30 days.